Refunds

PAYMENTS TO B4H

The Group Leader is responsible for a reservation and for ensuring that all monies due for a booking are collected and paid on time by the members of the group and that everyone within the group is aware of our terms and conditions. The Group Leader assumes all responsibility to settle the balance of the invoice for a confirmed booking before the final balance due date.

An initial £50 deposit or any other agreed amount is payable on booking. Group members then have up to 14 days to place any remaining deposits to confirm their place on the booking unless specified in writing. The deposits are non-transferable and non-refundable. After 14 days we will confirm your final group size and only group members who have paid a deposit will be able to use the online payment facility to make further payments unless specified in writing.

A request to add further group members after 14 days of booking must come from the Group Leader and must be made in writing. The addition of group members is subject to availability and will incur a £5 administration charge and payment in full for the Arrangements from the additional group member. Please be aware we will make every effort to accommodate your request.

The final balance for the Arrangements must be settled 4 weeks prior to the Arrangements commencement date unless specified in writing. The Group Leader can elect to pay for the whole group at any stage prior to the final payment date.

Any booking made within 4 weeks of Arrangements commencement date will require full payment unless agreed by B4H.

No documents or tickets relevant to the booking will be dispatched until the booking has been fully paid.

Under all circumstances; all deposits, part payments, installments, treatments, theatre or show tickets, administration charges and service fees are non-refundable and non-transferable.

Your booking may be cancelled if full payment is not received by the due date and any payments will be deemed non-refundable.

All AMEX card payments will carry a 3% processing surcharge & all other credit cards will be subject to a 2.5% surcharge. All debit card transactions will be subject to a 1.5% surcharge. Some events have minimum group sizes and this will reflect in the cost of your package should your group fall below these numbers. When paying online, individuals in the group agree to our Terms and Conditions and our charges as displayed and confirmed at the time of booking (subject to any alterations to the booking as set out in these Terms and Conditions).

CHANGES BY YOU

All changes must be requested in writing by the Group Leader. We will make every effort to accommodate your changes but may not always be able to do so. If you make any changes directly with the supplier and this incurs charges to B4H then you agree to pay our costs.

We will assume that after the 14 day deposit date that the group size is confirmed. The group leader is responsible for ensuring the group members settle their final balance by the final payment date.

Adding additional group members after the final payment date will incur a charge of £20 per person and full payment of the Arrangements and is subject to availability

To change a date or make any amendments will incur a £75 charge and is subject to availability.

CHANGES BY US

If we have to make a significant change to your Arrangements at any time we will inform you as soon as possible

B4H reserves the right at any time to cancel or change any Arrangements made, and to substitute alternative arrangements without accepting liability. Should alternative arrangements be made at a reduced cost, the difference will be refunded to the client. Should the alternative arrangements be at an increased cost, the increase must be met by the group. As long as the B4H offer a suitable alternative the group has no right to the cancel the Arrangements.

B4H reserves the right to cancel any itinerary and party (before commencement of the arrangements), due to force majeure, health concerns or any other reason outside the control of TTP that we, in our absolute discretion, may determine.
 Force majeure events include (but are not limited to) war or threat of war, riot, civil strife or unrest, Acts of Good, strikes, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flight or rail transport by airline or rail operator, the alteration of flight paths, aircraft type or any other event that is beyond the reasonable control of B4H.

CANCELLATION

Cancellation of a booking can only be accepted if made in writing by the Group Leader and will only be considered cancelled when written notice is received.

The following cancellations charges apply

More than 30 days prior to arrangement commencement = loss of all monies paid

30 days or less to arrangement commencement = 50% of total monies owed

If any of your group members decide not to attend/are unable to attend or require to depart early from Arrangements that they have paid for no refund will be made.

THE WEATHER

There is always the eventuality that you may be unable to take part in weather dependent activities due to poor weather. If this occurs, you will not be entitled to change or cancel your Arrangements without paying our normal charges. We will assist you to find alternative activities or Arrangements but please bear in mind that these may only be available at an additional charge to you.

LIABILITY

Every effort is made to ensure your safety and we take every effort to ensure our supplier’s sites adhere to the Health and Safety Act and have adequate insurance. Some Arrangements include a certain element of risk and B4H take no responsibility for any loss or injury incurred by the Group Leader or any party members taking part in such Arrangements.

PRICES

The price of the Arrangement(s) are as detailed in your booking confirmation. Prices shown are correct at the time of going to press and we make every effort to ensure they are accurate. Please note that the price may change as a result of suppliers of services or other relevant matters pertinent to your arrangements which may be out of our control. B4H will advise you in writing of any increase in charges payable which must be paid in full prior to the Arrangement commencement date.

B4H reserves the right to change any of the event/ facilities or prices described on the website before the agreement between you and B4H is concluded.

Booking more than one activity may result in a discount price being issued on the Arrangements. These discounts may only apply when paying for the whole package. If you decide to partake in only certain aspects of the Arrangements you may not be able to take advantage of these discounts. All prices are inclusive of VAT.

Prior to booking, prices given on instant quotes, website packages, event co-ordinator emails and those made verbally are subject to availability and subject to change at any time. We make every attempt to ensure that all prices given are accurate at the time of enquiry. You will be given the current price of your arrangements at the time you wish to book before your contract is confirmed. Where a price is incorrect due to a system error, we shall not be bound by such price.